Platforms

Not only is it scary to have all your data available to US spying, it is also a huge risk for your business/government continuity. From now on, all our business processes can be brought to a halt with the push of a button in the US. And not only will everything then stop, will we ever get our data back? Or are we being held hostage? This is not a theoretical scenario, something like this has already happened.

Here and there, some parts of at least the Dutch government are deciding not to migrate EVERYTHING to the US (kudos to the government workers who are fighting for this!).

But even here, the details of Dutch policy are that our data will only ‘for now’ stay on our own servers. Experts are also doubtful whether it’s actually possible with the current “partial cloud” plan to keep the data here exclusively.

And then we come to the apparent reason why we are putting our head on Trump’s chopping block: “American software is just so easy to use”.

Personally, I don’t know many fans of MS Teams, Office, and Outlook. We are, however, very used to these software products. We’ve become quite good at using them.

But this brings us to the unbearable conclusion that we are entrusting all our data and business processes to the new King of America… because we can’t be bothered to get used to a different word processor, or make an effort to support other software.

Every time I search for a solution to a problem for Drupal 10/11, I get page after page of results for Drupal 6/7. By the time of the release of Drupal 8, discussions had moved from groups and issue queues to Slack.

Communities are having the same debates over and over. New members ask questions that were definitely answered six months ago. Teams rediscover solutions to problems they already solved. Users search for solutions to problems that seem to repeat. And repeat. And repeat.

We used to have forums. And forums had one massive advantage: you could find things.

Threads had descriptive titles. There were categories. Search actually worked because the content was structured for retrieval. If someone asked a question that had been answered before, you could link them to the previous discussion instead of retyping everything.

Then Slack happened, and Discord, and Teams, and we all decided that real-time chat was simply better: More modern // more collaborative. More like how humans “naturally communicate” (as if there’s anything natural about the internet itself.)

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Companies pay for Slack per user per month. The cost of storage is real but abstracted. Meanwhile, the cost of fragmenting and decaying knowledge is completely invisible until it’s too late. How do you measure the time wasted rehashing old decisions? How do you quantify the mistakes that could have been avoided if someone had been able to find that old discussion?

These costs are real and large, but they don’t show up in any budget line.

For more than two decades, I’ve been what some might call a hoarder but what I’ve more affectionately dubbed a “digital packrat.” Which is to say I mostly avoid streaming services, I don’t trust any company or cloud with my digital media, and I store everything as files on devices that I physically control. My mp3 collection has been going strong since the Limewire days, I keep high-quality rips of all my movies on a local media server, and my preferred reading device holds a large collection of DRM-free ebooks and PDFs—everything from esoteric philosophy texts and scientific journals to scans of lesbian lifestyle magazines from the 1980s.

Sure, there are websites where you can find some of this material, like the Internet Archive. But this archive is mine. It’s my own little Library of Alexandria, built from external hard drives, OCD, and a strong distrust of corporations. I know I’m not the only one who has gone to these lengths. Sometimes when I’m feeling gloomy, I imagine how when society falls apart, we packrats will be the only ones in our village with all six seasons of The Sopranos. At the rate we’re going, that might not be too far off.

Amazon is far from alone in this long-running trend towards eliminating digital ownership. For many people, digital distribution and streaming services have already practically ended the concept of owning and controlling your own media files. Spotify is now almost synonymous with music for some younger generations, having strip-mined the music industry from both ends by demonetizing more than 60% of the artists on its platform and pushing algorithmic slop while­ simultaneously raising subscription fees.

Of course, surrendering this control means being at the complete mercy of Amazon and other platforms to determine what we can watch, read, and listen to—and we’ve already seen that these services frequently remove content for all sorts of reasons. Last October, one year after the Israeli military began its campaign of genocide in Gaza, Netflix removed “Palestinian Stories,” a collection of 19 films featuring Palestinian filmmakers and characters, saying it declined to renew its distribution license. Amazon also once famously deleted copies of 1984 off of people’s Kindles. Fearing piracy, many software companies have moved from the days of “Don’t Copy That Floppy” to the cloud-based software-as-a-service model, which requires an internet connection and charges users monthly subscription fees to use apps like Photoshop. No matter how you look at it, digital platforms have put us on a path to losing control of any media that we can’t physically touch.

The great irony of the platformization of the internet is that platforms are intermediaries, and the original promise of the internet that got so many of us excited about it was disintermediation – getting rid of the middlemen that act as gatekeepers between community members, creators and audiences, buyers and sellers, etc.

The platformized internet is ripe for rent seeking: where the platform captures an ever-larger share of the value generated by its users, making the service worse for both, while lock-in stops people from looking elsewhere. Every sector of the modern economy is less competitive, thanks to monopolistic tactics like mergers and acquisitions and predatory pricing. But with tech, the options for making things worse are infinitely divisible, thanks to the flexibility of digital systems, which means that product managers can keep subdividing the Jenga blocks they are pulling out of the services we rely on.

The web is the means by which the acts of revisiting and recall of our collections, our programming and our institutional histories have become technically feasible, economically viable and with a reach and on a schedule that has literally never before been possible.

We would do well to recognize that. We would do well to understand the web not just as a notch in the linear progression of technological advancement but, in historical terms, as an unexpected gift with the ability to change the order of things; a gift that merits being protected, preserved and promoted both internally and externally.

The point is not that our relationship with technology should end with the web. The point is the web allows us to reframe our relationship with technology. Importantly, it enables – it does not guarantee, but it enables – us to reframe our relationship and dependence on the providers of those technologies.

The challenge of that relationship lies in the fact that as often as not the motivations of those providers and their platforms are not our own. Yet we continue to make an increasingly Faustian bargain to engage with them because we believe that these places are where our audiences have gone. Sooner or later that debt will come due so we would do well to recognize that the alternative, and a good alternative at that, is within our grasp.

According to Choice, third-party platforms such as Ignite, 2Apply and Snug regularly require users to hand over excessive amounts of personal data including bank statements, references from five jobs and photos of children.

Samantha Floreani, program lead at charity Digital Rights Watch, said: "The sheer volume and type of personal information that renters are being compelled to provide creates unreasonable privacy and digital security risks.

"It's often very unclear who gets access to this information, and how long it will be kept for."

The answer, I think, lies in a decade-old idea about how to organize the internet. It’s called POSSE: Publish (on your) Own Site, Syndicate Everywhere. (Sometimes the P is also “Post,” and the E can be “Elsewhere.” The idea is the same either way.) The idea is that you, the poster, should post on a website that you own. Not an app that can go away and take all your posts with it, not a platform with ever-shifting rules and algorithms. Your website. But people who want to read or watch or listen to or look at your posts can do that almost anywhere because your content is syndicated to all those platforms.