User agents are pieces of software that represent the user, a natural person, in their digital interactions. Examples include Web browsers, operating systems, single-sign-on systems, or voice assistants. User agents hold, due to the role they play in the digital ecosystem, a strategic position. They can be arbiters of structural power. The overwhelming majority of the data that is collected about people, particularly that which is collected passively, is collected through user agents, at times with their explicit support or at least by their leave. I propose to lean on this strategic function that user agents hold to develop a regime of fiduciary duties for them that is relatively limited in the number of actors that it affects yet has the means to significantly increase the power of users in their relationships with online platforms. The limited, tractable scope of software user agency as a fiduciary relationship provides effective structural leverage in righting the balance of power between individuals and tech companies.
By Robin Berjon
When we simplify complex systems, we destroy them, and the devastating consequences sometimes aren’t obvious until it’s too late.
That impulse to scour away the messiness that makes life resilient is what many conservation biologists call the “pathology of command and control.” Today, the same drive to centralize, control and extract has driven the internet to the same fate as the ravaged forests.
The internet’s 2010s, its boom years, may have been the first glorious harvest that exhausted a one-time bonanza of diversity. The complex web of human interactions that thrived on the internet’s initial technological diversity is now corralled into globe-spanning data-extraction engines making huge fortunes for a tiny few.
Our online spaces are not ecosystems, though tech firms love that word. They’re plantations; highly concentrated and controlled environments, closer kin to the industrial farming of the cattle feedlot or battery chicken farms that madden the creatures trapped within.
[…]
Up close, internet concentration seems too intricate to untangle; from far away, it seems too difficult to deal with. But what if we thought of the internet not as a doomsday “hyperobject,” but as a damaged and struggling ecosystem facing destruction? What if we looked at it not with helpless horror at the eldritch encroachment of its current controllers, but with compassion, constructiveness and hope?