Competition led to Coles shortening the amount of time it established a higher price before it was discounted — down to four weeks under its internal policies known as "guardrails".
The guardrails were designed to ensure shoppers weren't misled by prices rising and falling too quickly.
But Coles was desperate to move quicker because it was watching arch-rival Woolworths do exactly that and feared being left behind.
During the trial, Coles admitted it had broken its guardrails on pricing for at least two products — Arnotts Shapes biscuits and the Nature's Gift dog food.
It also downplayed the significance, saying it was due to mistakes and errors — not any "planned" campaign.
The ACCC hit back, saying 62 of the 245 products were sold at the higher price for less than 28 days before being discounted, and it wasn't just one or two "outliers."
In ABC News
Coles thinks its court battle is worth it and it's got the scars to prove it
in ABC NewsA new supermarket has been invited to Australia. Here's what that might mean
in ABC NewsEr… Nothing.
Entry into Australia's supermarket sector isn't so simple, according to retail expert Lisa Asher from the University of Sydney.
Aldi entered the market in 2001 and it had taken the company 24 years to get to 600 stores, which was a market share of slightly less than 10 per cent, she said.
"So this idea that it's easy to get market share when Aldi is one of the most innovative grocery retailing models that we have at the moment in the world," she said.
[…]
Ms Asher [highlighted] that divesture powers existed in places such as the United Kingdom and United States.
Without these powers in Australia, she said retailers such as Coles and Woolworths had minimal competition.
In 2000, Franklins had about 12.3 per cent of Australia's market share.
Now, no single retailer outside of Coles and Woolworths has more than 8 per cent.
"There are no disincentives for entrenching market concentration and dominance," she said.
The focus should be less on large foreign chains entering Australia's grocery market, and more about empowering local entrepreneurship, she said.
The changes hidden within ‘cryptic’ supermarket ingredient labels
in ABC NewsThe ABC used data analysis tools to investigate about 11,000 food products listed on the Woolworths website, and looked at the percentage changes for the main or “characterising” ingredient — like raspberries in raspberry jam — across a 15-month period.
Of these, the ABC then selected 47 products where the main ingredient appeared to decrease in proportion, according to the label.
These products include ice cream, meat, dips, jams, cereal and packaged meals, with some brands represented more than others.
[…]
While some manufacturers said their changes were to improve the recipe, others said they were due to supply chain cost increases and wanting to keep the price of the product low.
Similar changes, where the quality of the product decreases but the weight and price stay the same, have been labelled as “skimpflation” in overseas media.
Woolworths and Coles underpayments could cost more than $1 billion and have wider fallout
in ABC NewsSupermarket giants Coles and Woolworths expect to spend hundreds of millions of dollars more to repay staff the companies underpaid, following a legal judgement experts say could have wide-reaching implications.
Woolworths has flagged potential additional costs topping $500 million after tax, while Coles has put its preliminary estimate at up to $250 million.
The development could see the total cost of the underpayment scandal soar past $1 billion, with Woolworths having already repaid $330 million to thousands of staff, while Coles has repaid $31 million so far, and had set aside a further $19 million before Monday's extra provision.
On Friday, the Federal Court handed down a judgement on the historical underpayments of employees at the two major supermarkets, affecting nearly 30,000 employees.
The dispute centred on annual salary arrangements, where the employees were paid above the award rate over the year, in place of calculating actual entitlements — under what was known as a "set-off" arrangement.
The great freight merry-go-round
in ABC NewsFifteen years ago, the biggest challenge that faced the Tablelands food bowl was water security.
Now, it’s how far farmers have to send their produce to market, because they have to cover the freight costs to the metro distribution hubs.
“That central point has been moved to further and further away, to a location where there is a lot of consumption, but … regional areas [suffer] because it takes time to get all the way back,” Mr Keevers says.
“We can all grow crops, there’s no fear of that, and we’ve got big producers, and we’ve got small producers.
“But the key is they have to have a home for their goods.
“If they don’t have a home for it, they’ll go broke.”
[…]
Griffith University’s Kimberley Reis, who researches local supply chains and how to make them more resilient, says the current model needs to improve.
“We don’t have a food system model that is based on supporting local and regional economies,” Dr Reis says.
She wants the big supermarkets to bring in local food procurement requirements, where food isn’t just grown locally, it’s also sorted in the region where it is grown.
In other words, “the produce doesn’t leave” the area at any stage.
“So that they [the big supermarkets] are showing good corporate responsibility to support the self-reliance and the resilience of that region,” she says.
But a Coles spokesperson says central distribution points and a national supply chain “is the most effective way for us to deliver value and quality for our customers”, with the same prices for shoppers in the supermarket giant’s city and regional stores.
Grocery prices at Coles and Woolworths go up and down. What’s behind the pattern?
in ABC NewsYou might have an idea about how supermarket specials work — there’s a retail price, and if there’s extra stock or a special promotion, there’s a discounted sale price.
But for thousands of products at Coles and Woolworths, like the box of Cadbury Favourites and the packet of Tim Tams, these specials aren’t occasional. They follow a clear, and sometimes predictable, up-and-down movement.
The ABC analysed the online prices of nearly 44,000 items at Coles and Woolworths available to purchase between the end of May and mid-August this year, not tied to any specific location.
The analysis assumes the shopper is taking one product off the shelf, and so it excludes “multi-buy” specials, such as two-for-one.
It found that roughly 2,500 products moved in weekly cycles, mostly alternating between two or three price points, just like the box of Cadbury Favourites.
Universities' $1.8b spend on consultants and contractors shocks experts and politicians
in ABC NewsShocked, but not surprised.
Australia's universities are paying external consultants and contractors an estimated $1.8 billion a year without disclosing which firms they are hiring and what the money is being spent on.
Consultancies have been accused of infiltrating universities, wasting scarce public funds on questionable advice about cutting courses and jobs, and undermining the sector's principles of public good.
[…]
When the University of Technology Sydney (UTS) embarked on a process in 2024 to reduce debt and balance its budget, it could have sought advice from its own Business School, which includes some of the finest minds in finance, accounting and economics.
Instead, it called in external consultants from KPMG, which charged about $7 million for what UTS academics have described as "cookie-cutter" advice on how to save money.
After winning the contract, KPMG embedded itself within UTS as it began assessing which courses and academic programs were generating revenue for the university and which were not.
At least 24 KPMG staff, including directors and partners, soon had UTS email addresses, could access the university's Microsoft Teams and SharePoint systems, and were attending staff meetings.
"That is the standard operating procedure: get into a client and look as much like you're a part of the client, infantilise the client, make them think that they can't do things without you," says former KPMG partner turned whistleblower Brendan Lyon.
Mr Lyon, now a professor of practice at the University of Wollongong, said when he was at KPMG, the education sector was seen as an area ripe for revenue growth.
"That was a real focus. They'd recently recruited a former vice-chancellor of an Australian university. From what I saw within KPMG, it was a real growth area and a real growth target," he said.
UTS staff had to use a freedom of information request to access the report KPMG wrote for the university. The document they were given was highly redacted.
Eventually, a handful of staff, including associate professor Paul Brown, were allowed to view a copy of the report under strict supervision.
[…]
Dr Brown said that while there were some suggestions that made sense around working capital, he was shocked to see that one section of the report suggested the university should change its organisational structure to be more triangle-shaped.
"We laughed because it was like a Woolworths-type organisational structure, not a university with all its complexities … where you're going to do serious research and have to do world-leading innovation," he said.
"Just the lack of understanding … was astounding," he said.
Company that built highly criticised BOM website wins $16m contract for new site
in ABC NewsBOM launched its new website, which was also built by Accenture Australia, in October 2025 during an extreme weather event. It was widely criticised for its costs and poor design, including changes to its rain radar display.
Upon launch, BOM said the website cost $4.1 million to reconfigure. But it has since been revealed that the real cost was approximately $96.5 million, owing to the cost of upgrading and testing its back-end systems.
Much of the cost can be attributed to the $78 million contract signed with Accenture, which initially started as a $31 million contract and grew across nine extensions.
During a Senate estimates hearing late last year, Greens senator Barbara Pocock described the broader program as a "nightmare Harvard case study in contract failure and management of contracts", specifically citing Accenture in her criticism.
"This is a firm that is famous for 'land and expand'," she said.
[…]
In the US, President Donald Trump has taken the axe to the government workforce, with science and climate agencies taking major hits.
In Australia, the CSIRO is also facing significant cuts.
Most recently, it was announced that the organisation would lose up to 350 full-time equivalent jobs across its research units, including reports of over 100 job losses in their Environmental Research Unit.
Senator Whish-Wilson said, given this, Australian scientists would be "rightly questioning" what the government's priorities were.
"Scientists are going to be devastated if they hear that tens of millions of dollars are being spent on new web services when they're being told there's no money to pay for their salaries and for the critical science that they do," he said.
"[Science] which, by the way, feeds into Australian Climate Services and will be used on this website or updated web portal."
Coles downplays meaning of 'Down Down' price tags and advertising in case against ACCC
in ABC NewsIn evidence this morning the judge overseeing the case, Justice Michael O'Bryan, asked Coles to explain what it was telling customers with its prominent marketing campaign, featuring giant red hands pointing down.
"It's really asking a bigger question about what ordinary consumers understand about the Down Down program," Justice O'Bryan said.
In response, legal counsel for Coles John Sheahan KC said: "In terms of what consumers would take from the advertising campaigns and the red hand — not much."
"It's an indication that Coles is trying to keep prices low," he said.
[…]
Mr Sheahan said the ACCC case was too complicated because it relied on an assumption that the average shopper understood the many factors that went into deciding a price while they were browsing the aisles.
"It's too complex to credibly attribute to an ordinary, reasonable consumer walking down the aisle at Coles," he said.
"What they would be concerned [about] when they're walking down the aisle … is whether the claimed discount was, to use of the expression yesterday 'fair dinkum.'"
[…]
"In the end, all prices are temporary. Nothing lasts forever," Mr Sheahan said.
He said both sides accepted that the pricing tickets customers were shown in store were "literally correct".
Mr Sheahan repeated Coles's defence that it also reflected a genuine discount.
If Coles added background information about the price history to the ticket it would be too difficult to understand, he said.
NT government pulls funding for puberty blockers, gender-affirming hormones for children
in ABC NewsDo I hear dominoes falling with grim predictability? Plus: there's a Northern Territory Government? You learn something new every day.
In short:
Health Minister Steve Edgington has announced the Northern Territory government will no longer fund puberty blockers or gender-affirming hormone treatments for children.
He said the government's public health focus would instead "remain on adolescent mental health services".
What's next?
Mr Edgington says the policy will affect "a handful of young teenagers" who had been accessing the treatments through the NT's public health system.
[…]
Children in the Northern Territory will no longer have access to publicly funded puberty blockers or gender-affirming hormones after Health Minister Steve Edgington announced the government would follow Queensland's lead in suspending the treatments. […]
"Territory kids deserve to grow up free from these dangerous, ideologically driven practices with irreversible consequences," he said.
"The Territory's public health focus will remain on adolescent mental health services."
The move follows pressure from the Australian Christian Lobby, which presented a petition to the government in October 2024, calling on it to "suspend all medical and surgical transitioning for children in the NT".